Help for Common Issues

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What software is required for ECHO meetings?

All of our ECHO meetings are conducted using Zoom. There are versions of the Zoom app available for all major operating systems and devices, and it is highly recommended that you ensure this is installed before the meeting is scheduled to begin. If Zoom is not installed, you may have the option to join the meeting via the web browser (such as Chrome, Firefox, Edge). If you are using Zoom in a web browser, please read this page to ensure it is setup correctly.

I don’t have a link to join the meeting

All ECHO sessions are registration-only, and must be joined by clicking the meeting link will have been sent if/when you registered. If you cannot find this email please re-register — or have not yet registered, please register using the appropriate link:

• Palliative Care
• Telehealth Skills
• Health eMinds
• Elder.

The registration link doesn’t work

If the registration link in an ECHO-related email doesn’t work, please try using the registration link provided on this website.

I joined the meeting but no one else is there

Our ECHO sessions are operated from Brisbane QLD and consequently the session times are advertised in AEST (Australian Eastern Standard Time). If you are in a different state or have daylight savings, you will need to adjust the time appropriately.

Also, each of our ECHO programs uses its own Zoom meeting ID, e.g. the Palliative Care ECHO meeting ID is different to the Elder ECHO meeting ID. If the meeting room is empty, please check that you are using the correct link or meeting ID for the session.

I can’t hear anyone

The most common cause of this issue is that Zoom has selected the wrong audio device for its output. The exact method of checking/changing the audio output will vary depending on the device or version of Zoom. For this reason, it’s best to consult Zoom’s official documentation:

• Testing audio before Zoom meetings
• Troubleshooting speaker or microphone issues in the desktop client
  Troubleshooting audio issues

I have a poor internet connection

There are a few different things you can try that may optimise your internet connection:

• Connect to the internet by a network cable rather than Wi-Fi, if available
• If you are using Wi-Fi, move to somewhere with more bars of coverage
• Close other software on your computer that may be using bandwidth
• Disable your own webcam to increase the amount of available bandwidth

I missed some of the ECHO – can I get a recording?

A key focus of the ECHO program is live attendance and participation – in order to encourage this, we generally do not distribute recordings of past sessions. (Where we do record sessions, this is only used for auditing purposes.)

My issue is not described here

If this page is not helpful for your specific issue, please call UQ ECHO support on: 07 3443 4310.