Resources
Consumers’ Trust
Research Articles
CATAPAN SC et al. Trust and confidence in using telehealth in people with chronic kidney disease: A cross-sectional study. Journal of Telemedicine and Telecare, 29(10_suppl), 16S-23S. 2023. https://journals.sagepub.com/doi/pdf/10.1177/1357633X231202275
CATAPAN SC et al. Trust in telehealth in the Australian population: a national cross-sectional study. Health Marketing Quarterly. Oct 2024. https://www.tandfonline.com/doi/full/10.1080/07359683.2024.2422202
CATAPAN SC et al. Improving consumer trust in digital health: A mixed methods study involving people living with chronic kidney disease. Digital Health. Jan 2025. https://journals.sagepub.com/doi/10.1177/20552076241312440
CATAPAN SC et al. A systematic review of consumers’ and healthcare professionals’ trust in digital healthcare. npj Digital Medicine. 8, 115. Mar 2025. https://www.nature.com/articles/s41746-025-01510-8
CATAPAN SC et al. Development and validation of novel scales to measure trust and confidence in using telephone and video consultation scales in people with chronic kidney disease. Journal of Telemedicine and Telecare. Jun 2025. https://journals.sagepub.com/doi/10.1177/1357633X251338950
Phone vs Video
Journal article: Telephone versus video consultations: A systematic review of comparative effectiveness studies and guidance for choosing the most appropriate modality
Consumer video testimonials on telephone versus video opinions:
Remote Patient Monitoring (RPM)
- Factors influencing the effectiveness of remote patient monitoring interventions: a realist review (Thomas et al) – View PDF
- Does remote patient monitoring reduce acute care use? A systematic review (Taylor et al) – View PDF
- Economic Evaluations of Remote Patient Monitoring for Chronic Disease: A Systematic Review (De Guzman et al) – Visit site
NSW Bureau of Health Information
- Virtual Care Survey – Visit site
- Virtual care in NSW: Use and patients’ experiences – Visit site
Myalgic encephalomyelitis
- ME Awareness Information – View PDF
Quick Guides for Telehealth
The Centre for Online Health has prepared a variety of quick guides for both professionals and consumers. Direct links to these guides are provided below.
Quick guides for healthcare professionals
- Quick start to videoconferencing
- Communicating effectively online
- Video conference software
- Purchasing video conferencing devices
- Zoom security
- Security and functionality of common video platforms